This workshop will help people to communicate in an open and honest way. Why is this important? Because organisations with an open communication and feedback culture thrive.
Being able to have a candid conversation is a skill that comes with practice.
Employees will learn why and how to seek feedback, receive it graciously and give respectful feedback to their colleagues.
- For people at all levels in your organisation.
- Full day course. Half-day option available.
- Run at your offices or virtual classroom
- Understand the benefits of a candid conversation culture
- Understand how people are different and how to flex their style
- Request and receive feedback; understand why it is important and how to do it well
- Deal with criticism
- Listen actively
- Communicate assertively and understand the difference between aggressive and passive communication
- Give regular positive feedback – not praise
- Give constructive feedback.
Our facilitator will adapt the content and workshop style of this candid conversations course to the needs of the group.
The following is a one-day program outline, which we can cut to a half-day workshop based on agreed topics.
Introduction and workshop overview
Participants will understand the objectives of the course and link them with their personal objectives.
Why a candid conversation culture?
The group will talk about the benefits of an organisational culture where communication is open and honest. Where relevant we will link the program to the organisational values.
Adapting to different communication styles
Participants will learn to identify four behavioural types: Drivers, Expressives, Amiables and Analyticals. Through a self-assessment team members will find out their own style and they learn some tips in dealing with other styles.
Asking for feedback
Through the Johari Window particpants will explore the benefits of receiving feedback and how to ask for it.
Receiving feedback and dealing with criticism
Receiving constructive feedback is tough. And awkward. Attendees will discuss how to deal with feedback and the emotions that go with it. They will learn how to develop the emotional intelligence to choose their reaction instead of responding to their impulses.
Participants will learn techniques to show they’re listening.
Giving good feedback is such an important skill. Participants will learn to use the SBIA model to give positive and constructive feedback.
Getting over feedback fear
Giving constructive feedback is challenging for most of us. We’d rather avoid those tricky conversations. The group will look at what holds people back and how to build up courage to assertively give feedback.
Planning and having a challenging conversation
Participants practice using a framework for having any difficult conversation: how to open; how to follow through, and how to close.
Dealing with resistance
What if the other person is offended or denies the topic of feedback? The team will learn to deal with push-back.
We know that the most valuable part of training is putting the new skills into actual use in day-to-day work. We ask the attendees to set concrete goals and make themselves accountable so that the value of attending has a far-reaching impact, and the organisation starts to benefit from their new skills.
Open conversations allow for “a bulls**t-free zone where people love their work and working together.”
-Kim Scott, co-founder of Candor. Inc
Emotional intelligence (EI or EQ) - the capability of individuals to recognise and manage their emotions and those of others.
Being aware of the concept of EQ and then developing it is essential for employees, regardless of their role. High EQ is no longer an add-on but a ‘must-have.’
Workplace conversationsLearning how to have candid conversations at work requires a degree of assertiveness. How do you rate your assertiveness? How would you answer the following questions?
Are you able to:
- Set expectations and goals for your team?
- Handle difficult people and situations?
- Create positive team relationships?
- Negotiate tricky situations and stand up for yourself in a polite but firm way?
- Set boundaries
- Set clear expectations
- Give honest feedback
- Support your team