The importance of influencing skills
Influencing goes beyond simply telling people what to do. It involves understanding motivations, aligning interests, and using strong communication to steer discussions toward shared benefits. By investing in a program like TrainEQ’s influencing people course, you can develop the emotional intelligence, negotiation tools, and confidence to transform everyday interactions into breakthroughs.
All staff members who frequently use email communication.
Half-day course.
Run at your offices or virtual classroom
training goals are to:
- learn when to email and when to not email
- understand the power and the pitfalls of this digital medium
- plan and write with a clear purpose and aimed at the reader
- write with clarity
- compose emails that are concise and not too wordy
- write emotionally intelligent emails
- manage expectations and use appropriate tone
- know what to check before hitting ‘send’
Our facilitator will adapt the content and workshop style of this highly practical email writing course to the needs of the group.
introduction and workshop overview
Participants will review the agenda and will discuss their email writing training objectives.
choosing to email
We cannot imagine workplace communication without email. But it is also an overused medium. Participants learn to stop and consider alternatives to email writing before they start typing one.
email pros and cons
The group will also discuss the far-reaching impact of email. For example, how it can be shared with a wider audience than the intended recipient. They will also think about security and confidentiality challenges and other issues that can arise from poorly judged emails.
email protocol
Language changes and the tone of email has changed over the years. Text message writing and social media have influenced writing styles. Finding the right balance in modern day workplace email writing can be hard, so the group looks at how to adjust tone according to the person or people they are writing to.
The group will explore why it is difficult to convey emotions in emails by looking at the components of communication: words, tone of voice and body language. They will learn to write emotionally intelligent emails without the voice and body language to express the tone.
writing skills
We all know how to write, right? The participants look at how they can write better, with a clear purpose, a clear structure and clear of clutter. They will review common punctuation and grammar mistakes. Participants will learn to write emails using the simple but powerful SPIT framework.
Paying special attention to writing concisely, participants will practise reducing wordiness and replace old fashioned phrases with modern wording.
Participants will also practise reviewing their email in light of their original aim ‘Is my message clear to the reader?’
action plans
Applying what has been discussed in this course is critical. Throughout this course on email writing participants will create personal action plans to put what they have learnt into action for writing powerful emails.
why is EQ important to email writing?
Understanding how emotions impact on the writing and interpreting of emails is critical to transferring the right meaning. Emotional Intelligence is therefore an important skill in email writing and therefore has a central place in this email writing training course.
In verbal communication the meaning of the message is conveyed through:
- words
- tone of voice
- body language.
Often people refer to Mehrabian’s research, which stated that 7% of the meaning is conveyed through the spoken word. Although the research’s findings have often been misinterpreted, it is certain that words are only a small portion of the message in verbal communication.
When writing an email, we don’t have the luxury of body language and intonation, so how do we support our words with the right emotions?
In recent years emoticons have slowly made their way from short messaging to email writing. They have even been introduced to professional email writing, despite sometimes passionate opposition. Because many people are still not fans of emoticons, you should only use them when you know your reader will be OK with them.
If emoticons are not the answer, what is? Well, we still have ways to use our tone of voice, even though we don’t have intonation. We can use our words in such a way that we build a connection with our reader and we soften strong messages. The answer lies in carefully thinking about what we want to achieve with our writing and always keeping the reader in mind.
Another critical element of emotional intelligence in email writing is being aware of our own emotions when writing emails. Most people now realise you shouldn’t write and send emails when you are emotional, such as being angry, sad or even when you are bursting at the seams with glee. Our emotions heavily influence how we communicate in our email writing. It is OK to write the email when you’re angry with the person receiving it – but you should definitely read it again when your anger has subsided before sending it. Our email writing training will build this emotional awareness and the discipline to use emotional intelligence in email writing.
"How to write a good email:
1. Write your email
2. Delete most of it
3. Send”
-Dan Munz
Emotional intelligence (EI or EQ) - the capability of individuals to recognise and manage their emotions and those of others.
Being aware of the concept of EQ and then developing it is essential for employees, regardless of their role. High EQ is no longer an add-on but a ‘must-have.’
read more about influencing course
Key elements: the psychology of persuasion, relationship-building, and communication
Mastering influence requires more than charm or forceful argumentation. It’s about balancing empathy with assertiveness to build credibility and trust. In TrainEQ’s influencing course, participants delve into three fundamental areas:
1. Psychology of persuasion
- Discover how cognitive biases shape decision-making, so you can adapt your strategies accordingly.
- Learn how small shifts in language and tone can guide others to see the value in your proposals.
2. Relationship-building
- Solid connections make others more open to your perspectives. By genuinely understanding their goals, you can align your message with their interests.
- Our influencing people course showcases how empathy and rapport pave the way for smoother collaboration and fewer misunderstandings.
3. Effective communication techniques
- Influencing often hinges on clarity, brevity, and an ability to listen actively.
- Through reflective dialogues and guided practice, you learn to read between the lines, spotting subtle cues that help you steer conversations positively.
Together, these pillars shape a compelling approach: you not only gather support, but do so in a way that’s authentic and beneficial for everyone involved.
How trainEQ delivers real-world, hands-on training
At TrainEQ, our core belief is that genuine skill development happens through active engagement and immediate feedback. That’s why we’ve crafted an influencing course that provides immersive, scenario-driven experiences.
1. Interactive exercises
- Participants face role-play situations simulating workplace challenges—like convincing stakeholders to back a new project, or guiding a hesitant team to accept a process change.
- Each exercise fosters quick thinking and encourages you to apply newly learned tactics in real time.
2. Real-life case studies
- Instead of generic examples, we use stories from various industries that mirror the dilemmas professionals encounter daily.
- By dissecting successes and missteps, you gain insights into what truly resonates with people.
3. Personalised feedback
- Our facilitators offer tailored suggestions based on your unique communication style, strengths, and improvement areas.
- We believe the best way to grow is through constructive guidance, delivered in a supportive, collaborative setting.
4. Integration with emotional intelligence
- While persuasion can involve logic and data, emotional cues often determine how messages are received.
- Our approach, echoed in the influencing people course, highlights reading nonverbal signals and managing your own reactions, so you stay grounded and respectful, even under pressure.
By fusing theory and practice, our influencing course ensures participants can confidently apply techniques once they return to their workplaces.
What participants will learn: negotiation tactics, positive persuasion, and confidence
Completing TrainEQ’s influencing people course yields a range of tangible rewards. From day one, you’ll see how improved persuasion transforms everyday interactions, helping you rally teams, finalise deals, or advocate for critical resources. Specifically, participants can expect to develop:
1. Negotiation tactics
- Recognise the key motivators for different stakeholders, refining offers that strike mutual benefits.
- Address disagreements constructively, turning potential conflicts into opportunities for collaboration.
2. Positive persuasion
- Focus on relationship-building and shared outcomes, rather than short-term gains.
- Employ subtle yet powerful communication strategies that guide people toward your viewpoint, without ever feeling pushy.
3. Deeper emotional intelligence
- Gauge the emotional undercurrents in a conversation, helping you shift tone or approach for a more receptive audience.
- Show empathy when addressing concerns, ensuring people feel genuinely heard.
4. Increased self-assurance
- Stand your ground diplomatically, even when discussions become tense.
- Enjoy greater composure and clarity, knowing you have the tools to steer conversations toward constructive ends.
When staff understand how to influence others respectfully, collaboration and momentum naturally rise. By honing these abilities, organisations nurture agile teams ready to adapt, innovate, and push forward shared visions.
Enrol or contact trainEQ
If you’re seeking ways to boost leadership or foster a culture of open collaboration, trainEQ’s influencing course can help you get there. Developed for groups who want to refine how they persuade and connect, our program combines active learning, targeted feedback, and emotional intelligence insights. The result? A deep, lasting impact on how participants approach negotiations, brainstorms, and cross-department initiatives.
Don’t let compelling ideas fall flat due to weak persuasion or mismatched communication. Let trainEQ guide your teams toward better collaboration and constructive dialogue. Whether you need a short workshop or a tailored intensive session, we’re dedicated to meeting your organisation’s needs.
Ready to supercharge your staff’s confidence in persuading and guiding others? Contact us today for details on our influencing people course, or explore how our flexible scheduling can align with your busy work environment. Embrace a new standard of influence—one built on clarity, empathy, and shared success. Let’s empower your workforce to inspire, motivate, and effect real change throughout your organisation.