When it comes to tasks in the workplace, our first instinct is to often try to take everything on ourselves. Whether you believe it would be quicker to do the job yourself than to explain the brief and hand it over to someone else or that you’re the only one who can do the job […]
You’ve identified a burgeoning leader in your organisation. They’ve impressed you with their work ethic, hit all their KPIs and are able to work well with others. You’re thinking of promoting them and giving them more responsibility, but what do you need to do to ensure their success? The truth is that the best leaders […]
With restrictions to face-to-face interaction, virtual training exploded during 2020. Even now that we’re allowed back in our offices, we’re still seeing a significant number of clients who want to organise virtual training programs to help their employees grow. So now that we have the choice, what is better? The answer: it depends on your […]
In today’s day and age, customers expect quality service from the organisations they deal with. Otherwise, they’ll just go elsewhere. A single bad experience is enough for half of your customers to never deal with you again — this is an area of your organisation you want to get right. This is where emotional intelligence […]
Feedback is great for your team — it helps them grow as people (and as employees), improve their work and address any areas of concern that could detract from performance. Establishing an open feedback culture is one of the keys to better employee engagement and retention; if employees feel that their organisation is invested in […]
With a typical employee reading and sending hundreds of emails in an average week, you want to make sure your message is actually going through. A good email should be clear, concise and collegial. Above all, you should have a solid idea of what to do after receiving it, not more questions. So how can […]
In the past year, much has changed in our workplaces. Those of us lucky enough to keep our jobs have had to redefine our roles, our work schedules, our relationships, and more. And as we continue in the face of uncertainty, it is becoming more and more clear that in times of turmoil, a steady, […]
Unconscious bias — attitudes that underlie our daily interactions with others that may cause us to make assumptions or decisions without being aware of doing so — is present in every facet of the workplace. From hiring to promotions to everyday office dynamics, bias can shape every interaction if we don’t recognise it and take […]
You’ve probably heard the term tossed around a lot over the years, but what exactly is emotional intelligence? Today, we’re going to take a quick look at what constitutes emotional intelligence and why it is essential in any workplace. Defining emotional intelligence First used in a 1964 paper by psychology professor Michael Beldoch, emotional intelligence […]
When it comes to your team, there is one skill that will lead to better cohesion, productivity, innovation and overall wellbeing: emotional intelligence. Forbes has declared that empathy and emotional intelligence should be priorities for all business leaders in the upcoming year. Indeed, it has been found that workplaces that have focused on building an […]