Feedback is great for your team — it helps them grow as people (and as employees), improve their work and address any areas of concern that could detract from performance.  Establishing an open feedback culture is one of the keys to better employee engagement and retention; if employees feel that their organisation is invested in […]

With a typical employee reading and sending hundreds of emails in an average week, you want to make sure your message is actually going through. A good email should be clear, concise and collegial. Above all, you should have a solid idea of what to do after receiving it, not more questions.  So how can […]

In the past year, much has changed in our workplaces. Those of us lucky enough to keep our jobs have had to redefine our roles, our work schedules, our relationships, and more. And as we continue in the face of uncertainty, it is becoming more and more clear that in times of turmoil, a steady, […]

Unconscious bias — attitudes that underlie our daily interactions with others that may cause us to make assumptions or decisions without being aware of doing so — is present in every facet of the workplace. From hiring to promotions to everyday office dynamics, bias can shape every interaction if we don’t recognise it and take […]

You’ve probably heard the term tossed around a lot over the years, but what exactly is emotional intelligence? Today, we’re going to take a quick look at what constitutes emotional intelligence and why it is essential in any workplace. Defining emotional intelligence First used in a 1964 paper by psychology professor Michael Beldoch, emotional intelligence […]

When it comes to your team, there is one skill that will lead to better cohesion, productivity, innovation and overall wellbeing: emotional intelligence.  Forbes has declared that empathy and emotional intelligence should be priorities for all business leaders in the upcoming year. Indeed, it has been found that workplaces that have focused on building an […]