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The benefits of virtual training courses

With restrictions to face-to-face interaction, virtual training exploded during 2020. Even now that we’re allowed back in our offices, we’re still seeing a significant number of clients who want to organise virtual training programs to help their employees grow.  So now that we have the choice, what is better? The answer: it depends on your […]

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How to give better feedback

How to give better feedback

Feedback is great for your team — it helps them grow as people (and as employees), improve their work and address any areas of concern that could detract from performance.  Establishing an open feedback culture is one of the keys to better employee engagement and retention; if employees feel that their organisation is invested in […]

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Writing an Effective Email

With a typical employee reading and sending hundreds of emails in an average week, you want to make sure your message is actually going through. A good email should be clear, concise and collegial. Above all, you should have a solid idea of what to do after receiving it, not more questions.  So how can […]

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What is emotional intelligence?

You’ve probably heard the term tossed around a lot over the years, but what exactly is emotional intelligence? Today, we’re going to take a quick look at what constitutes emotional intelligence and why it is essential in any workplace. Defining emotional intelligence First used in a 1964 paper by psychology professor Michael Beldoch, emotional intelligence […]